FREQUENTLY ASKED QUESTIONS?
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To book your stay, just select available dates from our calendar and follow the easy booking process. We ask for full payment upfront, meaning you do not have to worry about payments closer to your stay.
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We kindly offer guests 5% OFF when booking 2 nights with us, and 10% OFF for stays 3-6 nights.
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We do not accept cancellations. We may allow you to reschedule your stay for a new date, subject to circumstances and the owner’s discretion.
In the unfortunate circumstance you require to cancel, you must notify us as soon as possible by email.
Cancelling your booking, only your £100 damages deposit shall be refunded, unless we manage to re-book.
If we successfully fill the nights you cancel, we shall issue you a refund minus a £45 admin fee.
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At Willow Lodge Estate we are flexible to permit stays from 1 night only, however we suggest staying for 2-3 nights to fully explore and appreciate the value of this tranquil estate.
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Check in is available from 1500-1900 and check out is 1100. If you are running late from your expected arrival time just let us know via Whatsapp.
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Willow Lodge Estate is designed for couples and small families. With a maximum occupancy of 4, we permit 2 adults (a couple) or 2 adults with 1 or 2 children (family) to stay. There is a supplemental charge of £25pp when our twin bedroom is being used.
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During your stay, the lead guest must be 21+ years.
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Willow Lodge Estate permits children from 8+ years to stay.
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No - Willow Lodge Estate is solely for those that booked.
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At Willow Lodge Estate, knowing your projected arrival time from our pre-arrivals form, someone shall greet you on your arrival and show you to the lodge. At this time we shall hand over the keys.
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We never have standing water between guests at Willow Lodge Estate. The hot tub is cleaned and refilled for each guest’s retreat. On filling our pre-arrivals preference form you can select when you want the hot tub ready from between 1600 and 2100. We can light the hot tub once per night. Just give us up to 2 hours notice to allow water to get to the ideal temperature. All you then need to do is remove the thermal lid and relax.
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On filling out our pre-arrivals preference form, you can advise us if you would like your extras ready for your arrival or kept chilled in the fridge or left on the dining table.
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Yes, everything you need to cook full meals with ease.
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As much as we love animals we do not permit pets staying to maintain the cleanliness of Willow Lodge for subsequent guests.
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In our guidebook we list activities and attractions in our local area. From golf courses to archery, Bangor coastal walk / beaches and stately garden walks to pubs and restaurants. At Willow Lodge Estate, you have 6+ acres of countryside and lake trails to explore, so perhaps a relaxing walk around the grounds or a picnic are the perfect way to spend an afternoon.
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At Willow Lodge Estate, it is possible to enhance your stay by selecting various beverages for celebrating or marking a special occasion. These options become available at checkout.
In terms of celebration and romance packages, please send us a request via our form if you would like us to prepare something extra special for your stay.